Due to food safety and hygiene regulations, cooked food cannot be returned once delivered.

If there is an issue with your order (e.g. incorrect or unsafe food), please contact us promptly with supporting evidence such as photos.

In most cases, we offer a replacement or a discount voucher for a future order rather than a cash refund.

This policy helps us protect food safety and prevent fraudulent claims while continuing to support genuine customers.

This policy does not affect your statutory rights where food is unsafe or not as described.